Upon booking a full non-refundable payment is required. Your booking is not secured until payment has been processed.
Your booking is only valid for a session on selected date and time.
Play sessions are for 2 hours only. Admission times may vary based on your booked play session.
Peak play sessions booked at 12:30 and 15:30 are for 2 hours and 30 minutes.
Pre-bookings are required to guarantee admission. Play Factore can only guarantee entry to pre-booked customers.
Your booking does not guarantee a table, but seating will be provided for all customers.
All attendees must be paid for, including spectators. There is no spectator discount available.
Please arrive 20 minutes before your session.
You must vacate the premises by the end of your session.
Last food orders are taken 45 minutes before the end of your session. Please plan accordingly.
Your session duration includes play time on the equipment (including purchased add-on’s) and food time. You will not be allowed to overstay your session for any reason.
Proof of concession or discount must be provided upon the entry to the facility. Failing to do so you will be asked to pay the price of a full ticket.
Booking confirmation must be presented to the reception upon arrival.
Please keep your entry receipt/booking confirmation with you at all times as it will be required upon exit.
Only food and drink purchased from Play Factore may be consumed on these premises.
No food or drink to be taken onto the play equipment.
All children must always be accompanied by a responsible adult (aged 18 and over) when visiting Play Factore. Responsible adult must always remain within the building. No children will be allowed to attend without an adult and vice versa.
No balloons, candles or other decorations are allowed within the premises.
No pets allowed within the premises.
Play Factore does not accept responsibility for the loss/damage of personal belongings.
Play Factore staff are responsible for the monitoring and usage of equipment. Supervision of children is the responsibility of the parent/guardian.
Play Factore reserves the right, in its absolute discretion, to refuse admission, remove from the premises without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff. This will be enforced if required through police action.
We reserve the right to close the play frame, slides and remove equipment from use during our trading hours for any reason, without compensation. We will endeavour to inform you of any non-availability of any equipment or facility prior to admission.
We reserve the right to alter times, prices, menus and equipment without notice.
Rules of Play
For reasons of safety, please adhere to instructions and equipment guidelines at all times.
For reasons of hygiene shoes must be removed before entering the play areas. Adults and children MUST wear socks at all times. Socks are available to purchase at reception.
The toddler play area is strictly for children under 5. Children over the age of 5 will be asked to leave unless deemed supervising a younger sibling.
Adults can only play on the age applicable equipment according to the children they accompany.
Facilities and rides will close 10 minutes before the end of each session.
VR will close 20 minutes before the end of each session.
The Zip Wire experience is available for 5-16 years old within PEAK times only at an additional cost of £4.75
The Zip Wire experience is subject to an extra charge, which is non-refundable.
Parents cannot accompany children on any part of the Zip Wire Experience.
Participant weight limit is 75kg.
The Zip Wire is only available for children aged 5-16 years old within PEAK times only. Dependent on availability and suitability subject to height and weight restrictions.
Loose clothing or jewellery must be removed, and pockets emptied. Long hair must be tied back.
All participants will be required to listen to instructors at ALL times throughout the activity.
For reasons of safety, no jumping or pushing on the tower will be allowed.
Instructors will assist the participants in the correct fitting of harnesses.
Instructors reserve the right to remove (without refund) any participants deemed unsuitable for the activity, or deemed causing sufficient danger to themselves or other participants.
The Virtual Reality is available within PEAK times only with a minimum height requirement of 1.25m at an additional cost of £5.50
The Virtual Reality experience is subject to an extra charge, which is non-refundable.
Participant minimum height requirement is 1.25 metres. The Play Factore Virtual Reality Instructor will measure and have the final decision on height admission.
Parents are only allowed to play when accompanying a child in the Virtual Reality experience.
The following people should not play this game: Pregnant women; persons who experience motion sickness; persons who are under the influence of alcohol; persons who are not completely fit and well; persons who are physically not able.
Instructors will assist the participants in the correct fitting and handling of the Virtual Reality headset and controllers.
All participants will be required to listen to instructors at ALL times throughout the activity.
For reasons of safety, no jumping or pushing in the Virtual Reality pod will be allowed.
Instructors reserve the right to remove (without refund) any participants deemed unsuitable for the activity or deemed causing sufficient danger to themselves or other participants.
VR will close 20 minutes before the end of each session.
The ValoJump Trampolines are available during both PEAK and OFF PEAK times for children aged 5 – 16 years old.
Laser Tag is only available to 5 year olds and over.
No running.
No climbing on the scenery.
No physical contact.
Be aware that Laser Tag is played in a dark and unusual environment with loud music, lighting, and smoke effects. Laser Tag may not be suitable for pregnant women, persons suffering from asthma, epilepsy, heart or lung conditions.
Refund and Cancellation Policy
Your general admission booking is only valid for a session on the selected date and time. If you are unable to attend your booking, you must contact Play Factore with at least 48 hours’ notice before your booked session to cancel and arrange a refund.
Play Factore cannot allow refunds with less than 48 hours’ notice under any circumstances.
You may change the date and time of your booking, free of charge, by providing us with at least 48 hours’ notice. After this time, you will not be able to reschedule your session. To change your booking, you must call us on 0161 748 6851 or 0844 824 6030.
Changes to the booking are subject to availability.
Changes to your booking are only confirmed when you have received a confirmation email stating the new date and time of your booking.
No refunds will be issued for unattended play sessions. Cancellations must be made with at least 48 hours’ notice to be issued a refund.
If your original booking included a promotional offer and you are amending your booking before or after the valid dates of the promotion, you will be required to pay the outstanding balance.
Amendments can only be made by the person who made the initial booking.
Covid-19
All customers are required to self-screen before entering Play Factore to prevent the spread of COVID-19.
Please do not enter if:
You have signs of a fever or high temperature.
You have a persistent cough or respiratory problems.
You have had contact with any possible source of the virus.
If you meet any of the above criteria, please remain at home and contact NHS 111 for advice.
Play Factore Gift Voucher T&Cs
Our Gift Vouchers are digital and can only be purchased through the checkout link here: Purchase a Gift Voucher
Gift Vouchers are non-refundable and non-transferable.
Gift Vouchers are valid for use towards Play Factore general admission and Play Factore parties only, subject to availability. To redeem, select the ‘Redeem gift card’ option on checkout and enter the 10-digit gift card number.
Any additional cost exceeding the value of the voucher will be paid by the redeemer.
Any remaining balance will be retained on the associated gift voucher.
Gift Vouchers cannot be exchanged for cash and physical change will not be given.
Vouchers may not be applied to the payment of bookings already made.
Gift Vouchers are valid for 12 months (365 days) from the date of the purchase. Play Factore reserves the rights to restrict the use of gift vouchers in the event of exceptional circumstances.
Lost Gift Vouchers can be resent. Please contact info@playfactore.com with the same email address used to purchase your gift voucher. Play Factore may ask you to confirm contact details to verify your identity.
In the event of any dispute, Play Factore’s decision is final.
We reserve the right to amend these terms and conditions without prior notice.